Most of the packages are shipped from China and it's a long way to arrive at the customer destination, some package may be damaged during delivery.
We will offer full refund or a new replacement for package has damaged during delivery.
We do not recommend customer to return the item because it`s drop shipping, and the cost of shipping back the item will be even higher than the value of the product itself.
Packages that shipped from USA can be turned to local warehouse but customers will have to handle shipping cost, we will also offer full refund when return product has not been used or damaged.
Some packages may also has customs clearance problems and can not be delivered to the destination because of some countries customs policy.
We will help to solve the customs clearance problem but not resend a new package again because it will not arrive either. Please learn about your buyer customs policy before selling to the area.
Most South American countries have heavy customs policies and tax policies.