EPROLO offers a full refund if the order delays. It will be counted from the date that the package leaves EPROLO warehouse.
- In normal circumstances, more than 30 days.
- In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
- In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.
Please note that:
a. For orders shipped to the USA, European countries, New Zealand, Canada, EPROLO will refund if the total shipping time more than 30 days.
b. For orders shipped to South America, Middle East, India, Africa, EPROLO will refund if the total shipping time more than 60 days.
c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, EPROLO will not refund you.