Page overview:
Understand Your Supplier’s Return Policy First
Write a Clear Return Policy for Your Store
Offer Size Guides and Product Info to Reduce Returns
Handling a Return Request (Step-by-Step)
Common Return Scenarios and What to Do
Automating the Return Process (If Needed)
If Your Supplier Doesn’t Accept Returns
EPROLO Makes Returns Easier for Dropshippers
Understand Your Supplier’s Return Policy First
Before setting your store’s policy, check what your supplier offers:
- Return window (e.g., 7–30 days)
- Conditions required (unused, with tags, original packaging)
- Who pays return shipping (you or the buyer?)
- Refund method (original payment, store credit, etc.)
Tip: If your supplier doesn’t accept returns, you must decide whether to absorb the cost or refuse returns in your store.
Write a Clear Return Policy for Your Store
Make your policy easy to find (footer link, FAQ, product pages). Include:
- How many days customers have to request a return
- What items are eligible (e.g., not final sale, hygiene items)
- How to start a return(form, email, portal)
- Who pays for return shipping
- Whether exchanges are offered or only refunds
Example Clause: “Returns are accepted within 14 days of delivery. Items must be unworn and in original packaging. To request a return, please email support@yourstore.com with your order number and reason.”
Offer Size Guides and Product Info to Reduce Returns
Most fashion returns happen because of wrong sizing. Reduce that by:
- Adding detailed size charts (preferably in inches and cm)
- Including fit notes like “runs small” or “loose fit”
- Showing models’ size and height for reference
- Displaying real customer photos when possible
Consider apps that collect review photos to show how clothes look on real people.
Handling a Return Request (Step-by-Step)
Here’s what to do when a customer emails about a return:
- Acknowledge quickly – Reply within 24 hours.
- Verify eligibility – Check order date and product status.
- Send return instructions – Include address, label (if provided), or steps.
- Update the supplier – If your supplier accepts returns, forward the case.
- Refund or exchange – After return confirmation, process the refund or send a replacement.
Tip: Never refund before confirming return shipment unless the item was lost/damaged and verified.
Common Return Scenarios and What to Do
| Situation | What to do |
|---|---|
| Correct item sent, but size doesn’t fit | Offer exchange if stock allows; otherwise, partial refund/store credit |
| Damaged or defective item | Request photo proof; issue full refund or resend |
| Customer changed their mind | Apply standard return rules (if allowed); deduct shipping costs |
| Item didn’t arrive | Confirm tracking; reship or refund if lost in transit |
Who Pays for Return Shipping?
It depends on the situation and your store policy:
- Your fault (wrong/damaged item): You pay or offer refund without return.
- Customer’s preference (wrong size or changed mind): Customer pays return shipping.
- Ambiguous case: Offer partial refund or store credit to reduce losses.
Pro Tip: Build this cost into your pricing buffer.
Automating the Return Process (If Needed)
For higher order volume, consider using:
- Return portals (e.g., ReturnGO, AfterShip Returns)
- Auto-label generation tools
- CRM tags to track customer issues
- Shopify Return Apps to standardize workflow
These tools help reduce manual back-and-forth and give customers a smoother experience.
If Your Supplier Doesn’t Accept Returns
You still have options:
- Sell as-is at a discount (clearance bin)
- Offer partial refunds instead of full returns
- Include the item as a bonus in future orders or mystery bundles (if you hold stock occasionally)
- Improve product listings to reduce future returns
In some cases, offering a refund without requesting a return may be more cost-effective than paying for return shipping to China or a warehouse.
EPROLO Makes Returns Easier for Dropshippers
EPROLO can help you handle returns with less stress and more support. Here’s how:
your7-Day No-Questions-Asked Return Policy for Apparel
Customers can return clothing within 7 days of receipt, no explanation required—ideal for size or preference issues.
Local Return Addresses in Key Markets
Return centers in the U.S., U.K., and Australia reduce shipping time and cost, improving the buyer experience.
Platform-Based Refund and Exchange Options
You can submit return requests directly through the EPROLO dashboard, and we handles communication with the warehouse.
Clear Conditions and Fast Response
Once your return request meets EPROLO’s return policy requirements, your refund or exchange will typically be processed within 24–48 hours.
Return Policy Example for Fashion Dropshipping Store
Return Policy (Sample Text)
“We accept returns within 14 days of delivery. Items must be in original condition with tags. To start a return, email us at help@yourstore.com. Customers are responsible for return shipping unless the item is faulty. Final sale items are non-returnable.”
A Smooth Return Process Builds Trust
Returns in fashion dropshipping are inevitable—but not unmanageable. A clear policy, reliable suppliers, and consistent communication make the difference between a one-time buyer and a loyal customer. Handle it well, and even a return can become a reason for repeat business.
